Concept and production:
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Informações sobre resolução de conflitos nos termos do art.º 14, parágrafo 1 do RCO (Regulamento sobre Resolução de Conflitos Online):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.